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104 Barracuda Spam Firewall Administrator’s Guide
Troubleshooting
Advanced > Troubleshooting provides various tools that help troubleshoot network connectivity
issues that may be impacting the performance of your Barracuda Spam Firewall.
The following table describes each troubleshooting tool provided with the system.
Table 7.18:
Macro Description
%f The Barracuda Spam Firewall administrator's e-mail address (typically used in
'From:' header of NDRs).
%C The list of recipients to be used in the Copy To (Cc:) header of the NDR.
%d RFC 2822 date-time (current time).
%m The ‘Message-ID’ header field body.
%j The Subject header field body.
%s The original envelope sender, rfc2821-quoted and enclosed in angle brackets.
%S The address that receives sender notification. This is normally a one-entry list
containing sender address (%s), but may be unmangled/reconstructed in an
attempt to undo the address forging done by some viruses.
%v The output of the (last) virus checking program.
%F The list of banned file names.
Table 7.19:
Troubleshooting Tool Description
Support Diagnostics
Establish Connection to Barracuda
Central
If you need help troubleshooting and diagnosing an issue,
click this button to establish a connection to Barracuda
Central and provide the Barracuda Networks support
engineer with the serial number displayed. You can click the
Stop button to terminate all connections to your Barracuda
Spam Firewall when the work is complete.
Network Connectivity
Ping Device Sends a ping request from your Barracuda Spam Firewall to
the specified system. Enter the IP address or hostname of
the system you wish to ping (as well as any ping options you
want to provide) and click Begin Ping to start the test.
- Version 1
- Copyright Notice 2
- Trademarks 2
- Contents 3
- Chapter 1 9
- Introduction 9
- Overview 10
- Understanding Spam Scoring 11
- Figure 1.2: 11
- Inbound and Outbound Modes 12
- Technical Support 12
- Warranty Policy 12
- Table 1.1: 13
- Basic Tab 14
- Table 1.2: 14
- Block/Accept Tab 15
- Users Tab 15
- Domains Tab 15
- Advanced Tab 16
- Table 1.6: 17
- Chapter 2 19
- Pre-installation 19
- Deployment Types 20
- Pre-installation 21 21
- ISP Installation Deployment 22
- High Availability Deployment 23
- Chapter 3 25
- Step 2. Choose a Setup Type 26
- Table 3.1: 27
- Table 3.2: 28
- Port Forwarding 31
- MX Records 31
- Installation Examples 32
- Figure 3.2: 33
- Changing to Outbound Mode 34
- Table 3.4: 35
- Email Server Refer to 35
- Chapter 4 37
- Performance Statistics 38
- Subscription Status 39
- Monitoring the Message Log 40
- Classifying Messages 41
- Table 4.4: 42
- Button Description 42
- Overview of the Message Log 43
- Viewing Message Details 44
- Clearing the Message Log 44
- Table 4.6: 45
- Setting Description 45
- Table 4.7: 46
- Setting Description 46
- Table 4.8: 47
- Quarantine Type 47
- Location of Quarantined 47
- Messages 47
- Quarantine Responsibility 47
- Table 4.9: 48
- Table 4.10: 48
- Table 4.11: 49
- Table 4.12: 51
- Shutting Down the System 52
- Table 4.14: 53
- Table 4.15: 54
- Outlook Plu-In Description 54
- Resetting the Bayes Database 55
- Enabling Intent Analysis 56
- Reducing Backscatter 57
- Chapter 5 59
- Table 5.1: 60
- Blacklist Setting Description 60
- Table 5.2: 60
- Blacklist Service Description 60
- IP Address Filters 61
- Sender Domain Filters 62
- Sender Email Address Filter 63
- Attachment Type Filter 64
- Subject Line Filter 65
- Body Filter 66
- Header Filter 66
- Table 5.10: 67
- Chapter 6 69
- Managing Accounts and Domains 69
- Table 6.1: 70
- Column Description 70
- Table 6.2: 70
- Filter Description 70
- Editing User Accounts 71
- Table 6.3: 72
- User Feature Description 72
- To backup user settings: 74
- Setting Retention Policies 75
- Adding New Domains 75
- Editing Domain Settings 76
- Table 6.4: 77
- Table 6.5: 78
- Impact of a Down LDAP Server 80
- Table 6.6: 81
- Mail Server LDAP Setting 81
- Chapter 7 83
- Advanced Administration 83
- Table 7.1: 84
- Table 7.2: 86
- Performing Desktop Backups 87
- Restoring from a Backup File 88
- Spam Definition Updates 89
- Virus Definition Updates 90
- Table 7.8: 91
- Table 7.9: 93
- Syslog Field Description 93
- Table 7.10: 93
- Table 7.11: 94
- Cluster Set up Process 95
- Figure 7.1: 96
- Table 7.12: 96
- Table 7.13: 97
- Implementing Single Sign-on 99
- Enabling SSL 100
- Table 7.15: 101
- Table 7.16: 102
- Option Description 102
- Table 7.17: 103
- Field Description 103
- Troubleshooting 104
- Generating System Reports 105
- Specifying Report Properties 106
- Example Report 107
- Enabling SMTP over TLS/SSL 107
- Replacing a Failed System 108
- Reboot Options 109
- Table 7.22: 110
- Reboot Option Description 110
- Chapter 8 111
- Outbound 111
- About Outbound Mode 112
- Figure 8.1: 113
- Specifying Allowed Senders 114
- Table 8.4: 115
- Table 8.5: 115
- Table 8.6: 116
- Managing the Quarantine Box 117
- Table 8.7: 118
- Button Action 118
- Adding a Relay Server 119
- Chapter 9 121
- Quarantine Summary Report 122
- Table 9.1: 123
- Action Desciption 123
- Table 9.2: 124
- Appendix 1 129
- Regular Expressions 129
- Examples 130
- Regular Expressions 131 131
- \*FREE\* *FREE* 131
- Example Matches 131
- Appendix 2 133
- Exclusions and Restrictions 134
- Open Source Licensing 134
- Appendix 3 137
- Compliance 137
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